Send us a message, and we answer quickly.
The fastest route is the support panel inside the dashboard. If you have not opened your account yet, write to us from this page.
The reply comes from the ezone team, in Arabic.
Three ways to reach us.
The support panel is with you on every page.
You open the support panel from any page, write over your work, and see the team's status before you send your message.
Write to us before you open your account.
Leave your name, your number and your question in the form, and the team's reply reaches you in Arabic.
Tell us your volume, and we write you a custom plan.
If your sales volume or your number of stores needs other terms, write us the details and the team gets in touch.
Contact channels
Pick the channel that suits you. Every channel here is answered by a person from the team.
- Emailsupport@ezone.lyFor detailed questions. We reply within one working day.
- Phone0918829999Sunday to Thursday, 9am to 5pm
- Second phone0928829999Sunday to Thursday, 9am to 5pm
- Facebookfacebook.com/ezone.ly
- Instagraminstagram.com/ezone.ly
Or write to us directly
Leave your message and a way to reach you, and we reply on the same channel.
We have your message. We will reply on the contact you left.
We need a way to reach you and the message itself before we can reply.
We could not save your message. Try again, or use one of the channels above.
The message did not send. Check your connection, or use one of the channels above.
And before you ask: open the demo dashboard.
Most questions are answered by one look at the dashboard itself, and it is open with no sign-up and no card.
- A real store with its orders and products
- No sign-up, no card, no email
- Two minutes are enough to know
The dashboard is open to read.
Questions merchants ask
How do I ask about a custom plan?
Write to us with your sales volume, your number of stores and what you need, and the team gets in touch with a plan that suits you, with no commitment before you agree.
I have a problem with my store. Where do I write?
From the support button inside the dashboard. The conversation reaches the team with the context of the page you are standing on, so they understand your question faster.
Do you reply in Arabic?
Yes. The team is Arabic-speaking and the reply is in Arabic, and you can send a voice note when explaining is longer than typing.
I want to see the platform before I ask.
Open the demo dashboard: a real store with its orders, its products and its wallet, open to read with no sign-up and no card.
When does the reply reach me?
An online marker in the dashboard shows the team's status before you write. If nobody is online, your message arrives and they answer it as soon as they return.
Send us a message.
Seven full days to try it, no card. Your store opens today on a free domain.