The order's status reaches the buyer on WhatsApp.

An automatic notification with every status change, the tracking link inside the message, from your own store's account and not an unknown number.

my.ezone.ly/dashboard/apps/whatsapp
Setting up WhatsApp notifications

A message at every step of the order.

Messages follow the order status on their own, and you choose which ones go out.

  1. We got your order

    Sent the moment the order is recorded.

  2. On its way

    With the tracking link inside.

  3. Delivered

    The last message: the order is with your customer.

The tracking link inside the message.

The buyer opens the link and sees their order and its status, so they call you less and ask where is my order less.

  • The link is added to the message automatically
  • An Arabic tracking page on any phone
  • No account and no app for the buyer

The thank-you page after checkout links to the same page.

ezone.ly/track
The order tracking page as the buyer sees it

From your store's account, not an unknown number.

The messages arrive in your store's name and from its number, so the buyer knows who is talking to them and replies on the same conversation.

Explore the storefront and themes
my.ezone.ly/dashboard
Store settings

A campaign for a city, or for the buyers who bought.

Pick a segment of your buyers by city or by order count, and send it one message instead of copying numbers by hand.

Explore customers
my.ezone.ly/dashboard/customers
The customer list

And you stay in control.

  • And the order that came in a conversation.

    Record it from the dashboard in a minute. It enters the same list, holds the stock, and gets the same notifications.

  • You choose when a message goes out.

    Not every status deserves a message. Turn on the ones that help your buyer, turn the rest off, and set the quiet hours.

  • And you follow up the abandoned cart yourself.

    Anyone who started the purchase and did not finish shows with their name and number, and you talk to them on WhatsApp from the same screen.

The buyer installs nothing and creates no account.

Questions merchants ask

Does my buyer need to install anything?

No. The messages reach them on ordinary WhatsApp, on the number recorded in the order, with no extra app and no account with you. And if their number is wrong on the order, you correct it from the dashboard before the next notification goes out.

Are the messages from my own number?

Yes. You connect your store's WhatsApp account from the dashboard, so the messages arrive in its name and from its number, and the replies reach you on the same number.

Can I edit the message text?

Yes. Every status has its message, you write it in your own words, and you choose which states send a message and which do not. You also set quiet hours when no messages go out to your buyers.

Can I send a message to a group of buyers?

Yes. You pick a segment of your buyers, by city or by order count, and send it one message instead of copying numbers one by one. The segment is built from your buyers' orders, not from a list you type by hand.

Where do buyers' replies arrive?

On your store's WhatsApp number, so you reply as you would to any conversation, and record the order from the dashboard if they want to buy. A recorded order enters the same list and holds the stock.

Is the tracking link added by itself?

Yes, inside the status message. The buyer opens it and sees their order with no account and no app. It is the same tracking page the thank-you page links to.

Keep the buyer informed.

Seven full days to try it, no card. Your store opens today on a free domain.