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Live support moved inside the dashboard
Talk to the support team from the dashboard itself, with attachments and voice notes, and no email or ticket number.
The question used to leave the dashboard: you wrote an email, or sent a WhatsApp message, and waited for a reply that did not know which screen you were standing on. The support button in the dashboard now opens a conversation, and the team answers in it.
You can attach a photo or a file inside the conversation, and record a voice note when typing the explanation would take longer than saying it. The conversation stays open: come back two days later and everything said in it is still there.